1 reviews | Active since Nov 2017
3 review for MTN and their bad customer service
HI as the title says this is my 3rd attempt in contacting your.
Dates was October .... November (as per my reviews )
Store complain ... Durban regional manager complain.
Spoke to the regional manger 2 weeks ago. Was told will investigate and get back NO CALL BACK up till TODAY .
I called the store manager and ask for feedback ..... His answer was waiting for regional manager to get back.
yesterday (Sunday ) I went to another store and was told that no MTN store has the device and i have to wait.
In October I was told them same thing. Cash buy also .... never happened. In November I went to take up the contract no stock. Come December their will come up with something else ?
i tried getting hold of warehouse (their have no phone) NO has a number for the regional manager besides the 083203 which i was called from.
NO ONE has the KZN or SA managers or sales managers number or details. not even a email.
i have sent emails but no reply. CAN SOMEONE IN HIGHER MANAGEMENT CONTACT ME ASAP I need a phone before FRIDAY THE 1st ..... WOULD ANYONE HELP ME
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Durban Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Durban Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike ramaboka
Complaints Management Team