SR
Sadhna R

1 reviews | Active since Oct 2012

05 Jan 2016, 13:23

3 more months and problem still not resolved

Dearest Ayanda, <br> <br> I posted a report on Hello Peter on 23/10/15 regarding an incident (billed for services not requsted for) that occurred in August. I was very straight and pleasant. yet to date you never called for fixed this issue!<br> <br> On the 27/10/15 you responded and was very apologetic !! <br> <br> Its been almost 3 months since I complained and over 4 months since I was billed for data I did not ask for.<br> <br> No one has ever called to fix this. I was over charged around R85 for nothing!! <br> <br> Be it R10 or R100 this is *****ing!! and *********!! <br> <br> I WANT MY MONEY BACK !! <br> <br> I WILL TAKE LEGAL ACTION IF I HAVE TO EVEN IF IT COST ME MORE. Its the principal behind this issue. I have had so many issues with MTN , I regret ever using your network. And I WILL POST ALL MY ISSUES WITH MTN ON EVERY SOCIAL NETWORK SO NO1 HAS TO EVER DEAL WITH A NETWORK THAT *****S!!<br> <br> I refer you to your reference number : REQ***. My account number A***<br> <br> Regards<br> Sadhna<br> ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jan 2016, 09:35
Official
Hello Sandy27,

Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.

Kindly note that the 300MB data bundles have already been removed and I have logged a credkite request to the Billing department reference number REQ:***.

Kind Regards
Nompumelelo
REQ:***