SM
STUART M
1 reviews | Active since Jun 2014
27 Jul 2015, 14:26
3 Months waiting for a response
I had contact with an MTN employee (Nosipho Mose) via email on the 19 May and was informed that I was being double charged for my handset every month for ages. Since I responded to that email I have not heard back from her or a single employee of MTN and I am still being charged double for my handset every month. I am tired of waiting to hear from somebody. My reference number for my original correspondence in May is REQ:***.<br> <br> Please can somebody sort this issue out for me now.
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MTN South Africa's replyOfficial
06 Aug 2015, 13:50Hello smcdade,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the H/W Fees have been removed from your account, you are no longer charged for the service. A billing query has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the H/W Fees have been removed from your account, you are no longer charged for the service. A billing query has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply06 Aug 2015, 13:50
Official
Hello smcdade,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the H/W Fees have been removed from your account, you are no longer charged for the service. A billing query has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the H/W Fees have been removed from your account, you are no longer charged for the service. A billing query has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***