3 months to upgrade 2 contracts and still busy....

It has taken 3 months to get 2 contract upgrades done, trying to complete the last one for almost a month long. Keep needing to call in to find out what is happening and end up being bounced around for hours to get no where and just try again tomorrow. Call gets hung up on me and then I need to call in and wait over 30 minutes each time to speak to someone just so I can explain the entire situations again.

This is the most frustrating experience when I am trying to spend money on your product...

You consultants have ghosted me on emails, yet MTN will still call me to offer an upgrade WHILE I am trying to upgrade others. These contracts get held hostage until finally the consultant completes the upgrade eventually or gives up and someone else can pick up where they left off...

There is no customer CARE.... not from MTN. I've started extending my contracts to 36 months just to deal with you less.