nJ
nathan J
1 reviews | Active since Mar 2015
15 May 2015, 14:37
3 Months to resolve cancellation of contract RE
I have been battling to have my account migrated from contract to prepaid. I paid my early termination fee and I find I'm yet still being billed and my account is for a Lumia 535 phone and contract I don't even have!<br> <br> This is the REQ:*** number
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Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 11:19Hello Nathan1986,
Thank you for bringing this matter to our attention.
We apologise for the inconveniences caused.
According to our records, the early termination fees quoted on the 11 May 2015 was R935.00 of which we only received a payment of R384.00. Should you have made the full payment, please visit any of our MTN stores with the proof of payment so that this may be forwarded to our retentions team and the contract can be cancelled.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for the inconveniences caused.
According to our records, the early termination fees quoted on the 11 May 2015 was R935.00 of which we only received a payment of R384.00. Should you have made the full payment, please visit any of our MTN stores with the proof of payment so that this may be forwarded to our retentions team and the contract can be cancelled.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
MTN South Africa's reply17 May 2015, 11:19
Official
Hello Nathan1986,
Thank you for bringing this matter to our attention.
We apologise for the inconveniences caused.
According to our records, the early termination fees quoted on the 11 May 2015 was R935.00 of which we only received a payment of R384.00. Should you have made the full payment, please visit any of our MTN stores with the proof of payment so that this may be forwarded to our retentions team and the contract can be cancelled.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for the inconveniences caused.
According to our records, the early termination fees quoted on the 11 May 2015 was R935.00 of which we only received a payment of R384.00. Should you have made the full payment, please visit any of our MTN stores with the proof of payment so that this may be forwarded to our retentions team and the contract can be cancelled.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***