3 months to cancel a contract - How Pathetic!

After dealing with several of MTN staff who are *********** in escalating a matter further & unsatisfied resolution to previous complaints. Hellopeter Thabelo REQ:*** & reference to customer care where Nomshato Nthupi was dealing with inquiry number ***4 I find myself at a loss of patience having taken 3 months to cancel a contract with MTN. This contract was supposed to be cancelled more than 3 months ago with the initial 30 days notice period given prior to expiry of the contract. I requested the number to be convert to prepaid & yet to date this has still not been attended to. I have received airtime & data of which I am not going to make payment towards. I have now escalated this to the communications Ombudsman.