1 reviews | Active since Mar 2009
3 months - still no data
I upgraded on 3 March 2018 and added 2 gig of data per month to my contract as the deal was really good. To date, I have still not received any of this data but I am being charged for it. It has been escalated to MTN about 3 times, I even provided them with a copy of my contract as proof but still nothing. Almost 3 months later still no data. I want a refund on all the data that I did not receive and I want my 2 gigs per month. I've had to load data out of my own pocket because of this error. Who is going to refund me for that?
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that we have escalated the complaint to the back end support billing group to active the 2GB booster bundle on the network, this service is activate on the account.
We have passed a credit for the 3 months billing for the 2GB booster bundle. The credit will be for R449.50. The credit will reflect in 5 days on the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that we have escalated the complaint to the back end support billing group to active the 2GB booster bundle on the network, this service is activate on the account.
We have passed a credit for the 3 months billing for the 2GB booster bundle. The credit will be for R449.50. The credit will reflect in 5 days on the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,