3 months no assurance

I recently upgraded my MTN contract and due to covid 19 this was done through the phone.

All this has caused me a serious headache as more money was debited from my account in April 2020. I called to enquire and no fruitful response. I went to the MTN store in Mams Mall and still no1 could explain y more money was debited and what plan i am on.

Now its may and a reasonable amount of money was debited but from the calls i made all i got was people transferring me and i cant afford to be on the phone all day.

** THE PRODUCT I WAS UPGRADING TO SHOULD BE 120 GIG DATA FROM WAT I WAS TOLD. MY MONTHLY PREMIUM TO BE R299 FOR THE PRODUCT..

NOW CAN IT BE EXPLAINED TO ME WHY A LOT OF MONEY WAS DEBITED FROM MY ACCOUNT.

CAN I BE TOLD EXACTLY AS TO WHAT CONTRACT AM ON AND HOW MUCH DATA I SHOULD BE RECEIVING.

CAN I HAVE THE CONTRACT FOR PRODUCT AND CAN WHATEVER THAT WENT WRONG BE SORTED OUT.

A quick response will be appreciated.

FRANS MOLLO.

*** number in question.

Call me on *** *** during working hours *** after hours.

Below is the response i recieved on 26 May 2020 and still nothing was done.

ENQUIRY REFERENCE NUMBER ***

Thank you for getting in touch with our Customer Care Team. The “enquiry reference number” above has been created to ensure ease when following up on your query.

*We typically respond within 8 business hours (Monday to Friday 6am until 6pm, Weekends & Public Holidays 8am until 5pm) however we anticipate delays during this time.

To ensure the wellness of our employees we have implemented our work from home policy for our call centre during the 21 Day National Lockdown. Our agents will continue to support you from their homes across South Africa. Please bear with us as you may hear babies or hadidas and may experience slight delays. #Wegotu

Need help faster? #WeGotU - Chat to our Facebook team or shout out to our Twitter peeps (1 hour response time)

Also check out the My MTN app (Mobile & PC) for instant assistance with balance checks, updating details, PUK numbers and more.

Stay safe MZANSI!

MTN Customer Care Team recieved on 26 may 2020 and still nothing was done.

Today on 26 June 2020 i called again and i am told that the system used by MTN has been changed and my references number "***" which was provided on 26 MAY 2020 is no longer valid.

Can someone just call me and have all this sorted out.