3 MONTHS - LEGAL

I have been waiting since 8 June 2015, for my account to be corrected, I am on an AnyTime Package for whic I had set a limit of R0.00.<br> <br> To my surprise when I checked my statement, my bill was at R2,033 because the limit I had set and confirmed with customer care did not work at all.<br> <br> I had then lodged a query with customer care, who had assured me that there was nothing I could have done to avoid this, and this was all MTN and not me. (Reference number: ***).<br> <br> I checked back in on 26 June 2015, when it was time to pay my bill but still no correction of my account, Instead I had to hear that the call center staff are on striking so there might be delayed, I also lodged another query as the problem with my limit was now in the subsequent bill too, (Reference number: ***).<br> <br> I checked in again, after many attempts to speak to an agent (numerous times my calls did not connect to 808 because my lines were now SUSPENDED!! - On 3 August, I eventually spoke to an agent who said the matter is still being processed 3 months later and that my second query was never lodged!!!<br> <br> NOW I AM BEING HANDED OVER TO LEGAL, BECAUSE QUERIES ARE STILL BEING PROCESSSED 3 MONTHS LATER