3 MONTHS LATER, STILL NO FEEDBAC****

I have waited patiently for 3 months, for MTN to tell my why my bill is significantly higher than the agreed contract amount.

In January of this year, I upgraded and the deal I took is for 22 months this was the LG G6 on MTN Made for Me M which came with a free LG 28" TV Monitor. The supervisor in that branch advised me that it would be at the end of my contract that I won't have to pay. I understood this 100%. In February and March, there was nothing suspicious about my bill. The problem started in April where the bill just spiked and when I have queried this, I have not gotten an answer. There was a time where my query was opened and being investigated, then suddenly it was closed without me getting feedback.

Now, I strongly believe the 22 month deal was a hoax and that this is their way to make me pay for the months I'm not supposed to pay at the end of my contract. Otherwise why have they not given me a straight answer as to why my bill is this high?!

If it is my account that I am paying for, I should be informed of any changes made and the reason behind the changes.

This is beyond unprofessional!