AH
Alice H
1 reviews | Active since Mar 2011
29 Jul 2015, 15:08
3 Months later and no solution from MTN
Have tried all avenues available to contact MTN , the last time they responded via Hello Peter they advised that they would contact me ... that was May ! <br> <br> I believe the strike has ended and even if it was ongoing they should have the decency to contact me as promised. I don't even know if they have resolved the most insane bill and as they are \going to contact me "A good thing I haven't held my breath.<br> <br> Due to this I have had to change service provider "
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MTN South Africa's replyOfficial
12 Aug 2015, 12:51Hello AHH,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased to R0.87 per MB excluding VAT, which could be one of the reasons your data billing was high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased to R0.87 per MB excluding VAT, which could be one of the reasons your data billing was high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply12 Aug 2015, 12:51
Official
Hello AHH,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased to R0.87 per MB excluding VAT, which could be one of the reasons your data billing was high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased to R0.87 per MB excluding VAT, which could be one of the reasons your data billing was high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***