RL
Ricardo L
1 reviews | Active since Feb 2015
11 Mar 2015, 10:30
3 Months for Action to be taken
Follow up to REQ:*** <br> <br> So finally after more than 3 month my phone gets fixed at the Repair Centre and I get a call that it's going to cost me R1 487.47 to have my phone fixed. This is terrible service and bad management. I have agreed to pay this amount because the issue was never the cost but the time it took for this to be resolved. <br> <br> Please forward this to the departments involved .<br> <br> IMEI no. ***<br> Job Card No. OSZEV***<br>
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MTN South Africa's replyOfficial
16 Mar 2015, 09:27Hello RPLOUW,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have sent through your comments to our repair center.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have sent through your comments to our repair center.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
MTN South Africa's reply16 Mar 2015, 09:27
Official
Hello RPLOUW,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have sent through your comments to our repair center.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have sent through your comments to our repair center.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***