KM
Keshena M
1 reviews | Active since Jan 2013
27 Mar 2015, 04:42
3 months and sim not activated
This is now my 4 complaint on hello peter and my SIM card is not active.... And no one has even called me back. It's month 3 and I am continued to be billed... I am paying for a phone that I cannot use!!!! The store doesn't answer... I even went to durban to try and sort out and they promised to get back to me and nothing!!! What more can I do.... Please please please can someone assist me... I just don't know what more to do...
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Replies (1)
MTN South Africa's replyOfficial
07 Apr 2015, 15:54Hello Keshena.m,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The phone number you provided shows that the sim card is working. Please supply us with the sim card number that is not working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The phone number you provided shows that the sim card is working. Please supply us with the sim card number that is not working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Apr 2015, 15:54
Official
Hello Keshena.m,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The phone number you provided shows that the sim card is working. Please supply us with the sim card number that is not working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The phone number you provided shows that the sim card is working. Please supply us with the sim card number that is not working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***