AA
Abbas A
1 reviews | Active since Sept 2015
14 Apr 2016, 14:18
3 Months and no resolution
I am not even surprised that this issue has not been resolved, MTN is the worst service provider in the country. You telling me it takes 10 Months to sort out 1 problem? I am pretty sure by now I am blacklisted and I am going to seek litigation in this regard. MTN has a bunch of *********** people who work there you are all sitting in a cave rubbing 2 sticks together. I want feedback in this life time and I want my account written off I am not paying a cent, further more you need to get my itc report updated as this is not my fault. for the last time sort this **** out before the turn of the century.
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Replies (1)
MTN South Africa's replyOfficial
18 Apr 2016, 09:22Hello Abs@786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re- escalated to the management team of the Legal division for urgent attention. We have asked them to take the issue as matter of priority
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re- escalated to the management team of the Legal division for urgent attention. We have asked them to take the issue as matter of priority
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply18 Apr 2016, 09:22
Official
Hello Abs@786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re- escalated to the management team of the Legal division for urgent attention. We have asked them to take the issue as matter of priority
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re- escalated to the management team of the Legal division for urgent attention. We have asked them to take the issue as matter of priority
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,