3 Months and no help from MTN

I logged a call on the 27th of January to get our company registered on MTN active, on the 3rd of March I got response to say that I should FAX through papers which I did. I got an email to say that my forms where received,<br> I then phoned through to follow and no one could find the forms. I then had to send an email this time with a form attached. Three days later I got response to say my query was being looked at, When I contacted MTN again they can't even find my reference number which MTN created. How does such a large company keep their clients happy. Call center consultants then just pass a call on without explaining to the next person what the problem is. 3 Months and my request has not been answered nor does anyone know what my query is with two reference numbers. Now my call from the MTN Active department just dropped my call after 30 minutes. No one can take responsibility.<br> *** and ***