1 reviews | Active since Aug 2016
3 months and no feedback from MTN
<p>i explained my situation 3 months ago regarding the pathetic experience i received from MTN. i got a response that said "The matter has been escalated to the Postpaid management team for urgent attention and to contact you back with feedback." how many months does urgent mean in MTN terms?</p>
Good day Dean,
Thank you for post.
Please accept our sincere apologies for the break down in service at one of our touch points and for any inconvenience caused thereof. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have viewed your account and from the notes captured, we cannot conclude the query this post is in connection with. Kindly please provide us with a brief description of your query/request so we can urgently address it for you.
We sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Dean,
Thank you for post.
Please accept our sincere apologies for the break down in service at one of our touch points and for any inconvenience caused thereof. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have viewed your account and from the notes captured, we cannot conclude the query this post is in connection with. Kindly please provide us with a brief description of your query/request so we can urgently address it for you.
We sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Tshepo i dont care about your process and the lack thereof. clearly you guys have no process or you just fail to follow process in all areas of your organisation.
i am sure it does not take much effort to track a previous complaint from a customer by checking the users previous complaints but no, you rather go and speak about process. do you really think your customer cares about process at this point?!
you say you want to urgently address my complaint? you cant even find my original complaint. Urgent is not 6 days - 3 months. please forward this response to your line manager as i wish to complain about your pathetic service as well!
its like im dealing with a bunch of uneducated, insincere bunch of fools. i complain - i get feedback saying i will be contacted. i complain again, i get a response asking what am i complaining about. Tshepo, you need to go for some next level training. Use this as an example in your next training. call it "how to push your customer to the next level".
its been more than 3 months that i am waiting for airtime that was ****** from me by MTN. i spent my entire festive with no airtime because MTN decided to become *******. if i get stuck on the side of the road and something happens to me because i couldn't call anyone, please be aware that MTN will be fully responsible. Dont be a Tshepo.
Tshepo i dont care about your process and the lack thereof. clearly you guys have no process or you just fail to follow process in all areas of your organisation.
i am sure it does not take much effort to track a previous complaint from a customer by checking the users previous complaints but no, you rather go and speak about process. do you really think your customer cares about process at this point?!
you say you want to urgently address my complaint? you cant even find my original complaint. Urgent is not 6 days - 3 months. please forward this response to your line manager as i wish to complain about your pathetic service as well!
its like im dealing with a bunch of uneducated, insincere bunch of fools. i complain - i get feedback saying i will be contacted. i complain again, i get a response asking what am i complaining about. Tshepo, you need to go for some next level training. Use this as an example in your next training. call it "how to push your customer to the next level".
its been more than 3 months that i am waiting for airtime that was ****** from me by MTN. i spent my entire festive with no airtime because MTN decided to become *******. if i get stuck on the side of the road and something happens to me because i couldn't call anyone, please be aware that MTN will be fully responsible. Dont be a Tshepo.