3 months and counting

In August 2015 we added a new contract with MTN ***). Within the first 2 days the first network issues were experienced. Both attempts to resolve this were met with 'down systems'. Since then multiple additional issues presented themselves and a number of queries were logged. Of these queries, only once was a note actually logged on your system, and very little feedback was received.Frustrated with this costly 3 month exercise, I asked to speak to a supervisor who was on another call.A note was logged and I was told I would be called back by that supervisor.A week later and still nothing. We have now spoken to Icasa and an attorney and would like to initiate our cancellation. Problems experienced by both numbers include automatic updates despite settings, caller id not available despite settings, network not available, callers getting users voicemail when phone is on,no funds available when funds are available,unable to recharge,and quite a few others.On one occasion the tower in our area went down for an entire week with no warning,apology or notification.Cost me thousands in business.Your lack of response and resolution has left us no choice but to cancel and move on.