WC
Whitney C
1 reviews | Active since Aug 2009
30 Jul 2015, 09:23
3 months and cant get a ****ing response
Someone ****ing contact me, its been 3 months of loggin support queries via mtn website and 5 complaints on hello peter.<br> <br> Instead of ****ing replying here, reply to my email and sort out the issue. Dont come with ****ing excuses of a backlog because I am done waiting. My email address is [Email Removed]
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Aug 2015, 10:15Hello Ms C,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that you've made a payment of R5104.52 for the line to be reconnected and the legal status to be removed from the account.
We've requested the billing for the month of April 2015 to be validated and a breakdown/calculation of the data used be sent to yourself via e-mail from our Billing Department.
We must also advise you as from the 1st of April 2015 our rates changed. The new out of bundle rate is R0.99 per MB. This was communicated via SMS to our entire subscriber base and also on our blog. Please use the link below for more information around the rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that you've made a payment of R5104.52 for the line to be reconnected and the legal status to be removed from the account.
We've requested the billing for the month of April 2015 to be validated and a breakdown/calculation of the data used be sent to yourself via e-mail from our Billing Department.
We must also advise you as from the 1st of April 2015 our rates changed. The new out of bundle rate is R0.99 per MB. This was communicated via SMS to our entire subscriber base and also on our blog. Please use the link below for more information around the rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 Aug 2015, 10:15
Official
Hello Ms C,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that you've made a payment of R5104.52 for the line to be reconnected and the legal status to be removed from the account.
We've requested the billing for the month of April 2015 to be validated and a breakdown/calculation of the data used be sent to yourself via e-mail from our Billing Department.
We must also advise you as from the 1st of April 2015 our rates changed. The new out of bundle rate is R0.99 per MB. This was communicated via SMS to our entire subscriber base and also on our blog. Please use the link below for more information around the rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that you've made a payment of R5104.52 for the line to be reconnected and the legal status to be removed from the account.
We've requested the billing for the month of April 2015 to be validated and a breakdown/calculation of the data used be sent to yourself via e-mail from our Billing Department.
We must also advise you as from the 1st of April 2015 our rates changed. The new out of bundle rate is R0.99 per MB. This was communicated via SMS to our entire subscriber base and also on our blog. Please use the link below for more information around the rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***