3 Month nightmare and Still in it

<p>Goitsemang Segepolo is NOT handling my claim in the claims department. I am not allowed to have his contact details apart from his email address. I have had one email from him in 3 months. My claim has been approved for my daughters stollen phone but the payout has not been made and Goitsemand just ignores my regular emails asking why. I call the call centre (the only number I have to contact MTN Insurance), get cut off regulalry, get put on hold for 1hour 45 minutes or just get told the assessor handling my case is not in the office (Goitsemang). On the occasions I have got through to a call centre agent who seems to know what is going on, they ask me to send through yet another document. They now have so many documents you would think I had insured a rare diamond.</p> <p>I get other peoples email addresses and they just ignore me too. Gillian Leputu tries her hardest to help me but she hits dead ends all the time too and she works there. </p> <p>So does MTN Insurance take your monthly premunims and then when you claim go about avoiding you relentlessly until you give up trying to get your payout? They are masters at avoiding their clients. They make it almost impossible to get hold of them, they dont want you to have their contact details. Their staff do not respond to their emails and they treat their customers with the greatest contempt. They are all extremely unprofessional.</p> <p>I am very sure that when you sign up for insurance they are a lot easier to get hold of. </p>