3 MONTH LATER, R5000 DOWN AND MY CONTRACT IS STILL NOT CANCELLED

Absolutely shocking service!!! In April I requested to cancel my contract which was in a business name. I explained that I was leaving the company so I need the number on prepaid so I could get another contract in my name. Tyron was a business rep who did the cancellation, I paid almost R5k to cancel this contract. I then when into Greenstone MTN and took my Proof of address and ID to RICA the number again, my number worked for one day. So, I went back to Greenstone MTN the next weekend and redid the process. Still not working... in the beginning of May a gentleman, Sphamandla called looking for my previous company I then asked if he could help me find out why my number wasn’t working. He explained that my number was recycled (meaning I can not use it again) after paying R5000 now I can not use my number, you can imagine how angry I was. Anyway Sphamandla said he could help me, he would open a 1 month contract in the business name again for me and then we can cancel it proper and then get number to prepaid. Finally, I thought it would be sorted. So I had to get letter head from my pervious company, ID copies (which now was in my ****en name so had to go to Home affairs to sort that out). Then end of May came and ID wasn’t back from Home Affairs, so I had to go back to the Greenstone store and take my marriage certificate to do a number transfer. I get to the store and the can not help me because it is in a business name … and then while there we realize instead of a 1 month contract as requested it has been processed as a 12 month contract! So after 2 months and paying a lot of money I am now back exactly where I was in the beginning. So I am told I must pay another cancellation to get my number on prepaid. I completely refused and told Sphamandla this was not my fault from the start and that he must sort this out. So he says he will speak to his manager and let me know. On the 8th June I get an email saying: “Please note, I’m just waiting for the cancelation team to process everything . Please note there won’t be any additional charges on your account.” You think it ends there… NO. 27th June still awaiting for the cancellation, I am informed it takes up to 30 days and that by the 12 July it will be done. The 14th July comes and still nothing, I email Sphamandla 4 times , no reply, I try call him, no answer, I Whatsapp him , does not deliver. The 19 July I email MTN customer care asking for an update, still no response. On Monday, 25th July I call the customer care line, I speak to Ayes, who was very helpful and understanding considering my frustration, she explains that the contract is still not cancelled that Sphamandla needs to sort it out, I am promised feedback by the next day. Yet here I sit still no reply , no feedback…. 3 months later, R5000 down, 5 different MTN employees and I still do not have my number on prepaid. I am now lost for ideas as to what to do next.