JB
Jacques B
1 reviews | Active since Mar 2009
25 Feb 2016, 12:23
3 Issues no response, 2 Complaints just closed
I'm supposed to renew my contract now, but you know what. If this is the service one gets, there is no way I'll be renewing it with MTN.<br> I've sent details/questions to MTN support 3 times, regarding to iMail that randomly stopped delivering my voicemail via email. I never got 1 response.<br> So I logged a complaint on mycontract. The first (***) just got closed without any contact or explanation to me. So I logged another complaint (***) which also just got closed without any contact or explanation.<br> I'm not proper gatvol of this guys. Any more failures to respond will be considered as you not wanting my business. I can live with this. But apparently so can you.
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2016, 21:25Hello jabezz,
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We have now requested our Technical Helpdesk to look into the matter. They will need to do a thorough investigation as to what could be causing the service not functioning properly. The reference number for the request logged is SMC/***.
We've provided them with your contact details and they will make contact with you.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We have now requested our Technical Helpdesk to look into the matter. They will need to do a thorough investigation as to what could be causing the service not functioning properly. The reference number for the request logged is SMC/***.
We've provided them with your contact details and they will make contact with you.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Feb 2016, 21:25
Official
Hello jabezz,
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We have now requested our Technical Helpdesk to look into the matter. They will need to do a thorough investigation as to what could be causing the service not functioning properly. The reference number for the request logged is SMC/***.
We've provided them with your contact details and they will make contact with you.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We have now requested our Technical Helpdesk to look into the matter. They will need to do a thorough investigation as to what could be causing the service not functioning properly. The reference number for the request logged is SMC/***.
We've provided them with your contact details and they will make contact with you.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***