1 reviews | Active since Apr 2014
3 GB Data up after 1 hour internet usage
<p>On Saturday, 3rd of September, I downloaded 3 GB of data on our Data Sim ( ********** 271). Since then we used the internet for approx. 1 hour (Social Media, e-mails, Google, NO YouTube or anything similar)<br />However the data is up after 4 days now. This data usually lasts us 3 weeks at least. Already on Monday, 5th of September is only showed 600 MB.<br />I do not wish to call Customer Service as they never got my MTN issues resolved. Only when I complain here someone attends to my request.<br />It can't be that I pay 260 Rand (which is already much more expensive than with other providers) and we are out of data after 1 hour internet usage. We only used it for a few min in the evenings.<br />It already happend that Airtime diappeared (please check my customer account to confirm), now it happens with our Data<br />After all these issues I had (see my account) I expect the 3 GB back plus at least some more data as good will. I keep on having issues with MTN. <br />Please call me and tell me how my data can disappear so quickly?</p>
Thank you for your post.
The system shows that you did buy data on the 3 September 2016. You did make use of this data and it was depleted on 7 September 2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
The system shows that you did buy data on the 3 September 2016. You did make use of this data and it was depleted on 7 September 2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Good Day Thabelo,
I am sorry, but I feel very offended right now because you are implying that I am lying.
Yes, we did make use of it, but the data we bought usually lasts us atleast 3 weeks (THREE WEEKS).
We used the internet for maximum 1 hour between the 3rd and the 7th of September (Facebook, email, reading articles - no YouTube or anything that takes much of data) We were not even at home during the day to use it.
Please explain in detail how exactly we used 3 GB in 1 hour of normal internet usage?
I am very disappointed with your Service.
You generic template you copy/pasted says "Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you" but you imply that I am lying and don't even manage to call me as I asked you to.
I worked in Customer Service for 8 years and I am really shocked how you guys treat your customers.
If we do not get our data back it was the last time I bought anything from MTN.
Please call me: 079/ **********
Johannes
Good Day Thabelo,
I am sorry, but I feel very offended right now because you are implying that I am lying.
Yes, we did make use of it, but the data we bought usually lasts us atleast 3 weeks (THREE WEEKS).
We used the internet for maximum 1 hour between the 3rd and the 7th of September (Facebook, email, reading articles - no YouTube or anything that takes much of data) We were not even at home during the day to use it.
Please explain in detail how exactly we used 3 GB in 1 hour of normal internet usage?
I am very disappointed with your Service.
You generic template you copy/pasted says "Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you" but you imply that I am lying and don't even manage to call me as I asked you to.
I worked in Customer Service for 8 years and I am really shocked how you guys treat your customers.
If we do not get our data back it was the last time I bought anything from MTN.
Please call me: 079/ **********
Johannes