JW
Johannes W

1 reviews | Active since Apr 2014

07 Oct 2016, 10:51

3 GB Data up after 1 hour internet usage

<p>My last MTN complaint has not been resolved, therefore I am writing another complaint.</p> <p>Please find all details in this review:<br />https://www.hellopeter.com/mtn/reviews/3-gb-data-up-after-1-hour-internet-usage- ********** </p> <p>I downloaded 3 GB of data which was used up after 1 hour internet usage. 3 GB usually last us 3 to 4 weeks.<br />As a reply I just received a generic template that doesn't answer my complaint.<br />If MTN states that we used up the data, please specify how and when as we only used our internet stick for 1 hour. <br />Please call me on ********** 211 and explain why the data disappeared so quickly.<br />Thank you</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Oct 2016, 15:56
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please note that a billing query has been logged for investigation, reference number: ***. The billing department will provide you with feedback once resolved.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***