3 emails no reply from November, call centre not helpful

<p>I sent an email to MTN insurance to apply for SIM insurance in November 2016, u to today there hasnt been any response from MTN.</p> <p>when I called on Monday, I was told that, they have changed companies and I must resend to a different email address, (pinnacle marketing)</p> <p>when I called to follow up today, I was told to send it to another different email address, the personal email address of the call centre agent.</p> <p>my issue is that I lost my sim card, and I was shocked to learn that my application was never processed in November at all, since the move to another company.</p> <p>this should not affect me in any way, if it does, I should have been informed to send my email to another email address in November, </p> <p>how does an application for SIM insurance take two months.</p> <p> </p> <p>the call centre agent keeps telling me that the manager, team leader are not at their desk when I request to speak to them.</p> <p> </p> <p>Please help me, as this has been the only way on getting a response from MTN.</p> <p> </p>