3 Easy ways to lose a loyal customer

<p>I went into the MTN Randpark Ridge Branch in January to end one of my contracts I had taken out for my son and took all necessary steps to cancel said contract and migrate this to pre-paid ( ********** 696). I received confirmation of this via e-mail ********** 3. In May I picked up that I was still being billed for this after having explicitly instructed the cancellation and migration of this number. I have called MTN I don't know how many times to get a credit for the R800 that they have over billed me. I was then told that they would not do so as there had been activity on the SIM. This was my sons SIM and if there was activity then that should surely have been because it was SUPPOSED to be migrated to pre-paid. I have spoken to I don't know how many agents, first ref ( ********** 83) and another 3 Team Leaders (Jabulani - ********** 62), Mzamo Mathenjwa ( ********** 38), Jack Ngcobo ( ********** ) and mailed proof of the e-mailed cancellation confirmation ( ********** 01) . Not once has anyone called me back after promising to do so. This is the worst service I have ever received. I have logged a complaint on their website...no response. There is just no recourse or option avaialable. I have done everything should and yet still money has been taken and there is just apparent way I will get this back. When I begin cancelling all my other contracts with these people, I am sure I will have the same issue. It seems once they have your banking details that gives MTN carte blanche to ***** from you from there on out. I am so angry and disgusted at the pathetic non service delivery. Why do they even bother.</p>