NM
Neil M
1 reviews | Active since Mar 2012
15 Jul 2015, 11:23
3 days and no resolution to the problem
I turned off SMS roaming and cannot make outgoing calls, initial calls were not going through - \ number is incorrect check the number and try again"I cannot even call the call centre as I can make no outgoing calls.<br> <br> After 6 calls"
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 12:51Hello im yr customer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your query was escalated to the relevant functional unit and the International roaming service was de-activated from your account. For any further enquiries feel free to contact 808 as the call centre is fully operational.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your query was escalated to the relevant functional unit and the International roaming service was de-activated from your account. For any further enquiries feel free to contact 808 as the call centre is fully operational.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply30 Jul 2015, 12:51
Official
Hello im yr customer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your query was escalated to the relevant functional unit and the International roaming service was de-activated from your account. For any further enquiries feel free to contact 808 as the call centre is fully operational.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your query was escalated to the relevant functional unit and the International roaming service was de-activated from your account. For any further enquiries feel free to contact 808 as the call centre is fully operational.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***