3 Contracts Upgraded 6 months ago without me knowing about it.

I called MTN customer care today to check on when is my 24 month contracts ending that I have opened in June 2019,the person that was attending to me told me that all 3 of my contracts is ending in 2022 witch was strange because according to me if I opened the contracts in 2019 they should end in 2021 but not according to them, so I asked the person how does that work so they checked on all 3 my numbers was upgraded in June 2020 where originally I was only due on all 3 contracts to upgrade in Feb 2021,so someone upgraded all 3 my numbers but I was never informed about the upgrades so I went to the MTN store in Jacqueline Mall where they told me they can't assist me with the signed contracts that was for the upgrades or who the consultant was that assisted with the upgrades and the only thing that I can do is to get a affidavit take it back to them and then they can log a complaint to the ***** department, so I spoke to someone in the collection department and they also told me to go to a MTN store and get a copy of the contract to see how did the upgrades happen so I stopped on my way home at MTN in Mall@ Carnival where they also told me sorry they can't assist me.

The worse part about this is that the upgrades had taken place in June 2020 without me knowing until today .MTN Has been billing me R 1500 rand more than what the contracts actually costs and no one in MTN can tell me how does something like this happen.

1st number originally was R 999.00 and has been upgraded to a Sim only Plan witch Costs R 99.00 this contract was opened in June 2019 but according to MTN the contract start date is June 2020

2nd Number originally was R 699.00 and has been upgraded to a Sim only Plan witch costs R 199.00 this contract was opened in June 2019 but according to MTN the contract start date is June 2020

3rd Number originally was R 329.00 and has been upgraded to the same contract witch costs R 329.00 this contract was opened in June 2019 but according to MTN the contract start date is June 2020.

So the Total for the 3 contracts originally was R 2026.00 but with the upgrades that was made without my permission the new Total is R 627.00 but still does MTN bill me R 2026.00 for contracts where the value is actually R627.00 so from June 2020 I have been given a service of R 627.00 but has been billed R 2026.00 every month for the past 5 months and till today I get a statement with a total of R 2026.00 but on the MTN system it only shows a total of R 627.00.

I also lost 2 deals on houses I wanted to buy due to MTN because for 6 months on my Credit report according to MTN my Monthly instalments for 3 contract was R 11 000.00 where it actually was R 2026.00

This is the poorest service I have ever had in my entire life and would definitely not recommend any but any one to do business with MTN as all they do is make your life Hell.

My lawyer will definitely be in contact with MTN's Legal department as I wont be leaving this here this time around.