TB
Tania B
1 reviews | Active since Sept 2015
30 Sept 2015, 07:38
3,5 WEEK AND STILL COUNTING WAIT FOR MY NEW PHONE
I was ******, MTN did the claim on 7 September at MTN Cape Road, all documents were submitted and since then nobody has made contact with me or can help me and insurance side no one ever answers there phone. I pay enough on insurance and find this to be utterly disgusting on MTN side. I want this sorted out ASAP as I need my phone. How long could it possible take to send a new phone or do I need to take things further!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Sept 2015, 08:02Hello Tania.b,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department for the supervisor to escalate your request to be contacted.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department for the supervisor to escalate your request to be contacted.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply30 Sept 2015, 08:02
Official
Hello Tania.b,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department for the supervisor to escalate your request to be contacted.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department for the supervisor to escalate your request to be contacted.
Kind Regards,
Alice van der Merwe
***