DM
Deidre M
1 reviews | Active since Jul 2012
13 Apr 2015, 17:46
2weeks, 2 Hellopeters, 10 emails, Comment on FB
No feedback or any interest in solving my complaint. They just more than double debited my account and I cannot get anyone to help me just a generic pathetic response from Customer Care that does not make sense!! No one at this Company interested in helping the customer or even getting back to the Customer, I would hate to see their account reconciliation, they must be making so much money off people for all the money they ***** and you can't get hold of them, they a law unto themselves?
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Replies (1)
MTN South Africa's replyOfficial
29 Apr 2015, 15:44Hello DeidreM,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract was on open contract which allowed you access to make calls, internet usage and sms's over and above your allocation.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract was on open contract which allowed you access to make calls, internet usage and sms's over and above your allocation.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply29 Apr 2015, 15:44
Official
Hello DeidreM,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract was on open contract which allowed you access to make calls, internet usage and sms's over and above your allocation.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract was on open contract which allowed you access to make calls, internet usage and sms's over and above your allocation.
Best regards
Mantoa
REQ:***
Best regards,