2nd time device issue :(

MTN has been my favourite network for years, until now...this is the second time I have experienced such weak service since I have been a customer. one shall think they will try to keep a customer happy but as I mentioned this is not my first time dealing with a device issue...

After a small incident my device needed a screen repair, I requested a claim from my insurance which was approved, R650 later 11 February my device gets collected.

A few days go by, I speak to a few different people via email requesting information regarding my device which is very annoying...They tell me the device needs to be inspected and opened up to see if there was any other damage besides the screen, week 2 after they inspected it and took it apart to see it there was any other damage, they tell me they are waiting for a part for the device, week 4 I message again and they tell me the device is not fixable they will send me a replacement device but I need to pay R315, so I paid the money and sent a POP, week 5 I check in again and receive this response on March 19th " kindly be advised that once the device has been confirmed to be ordered it takes 3-5 working days for the replacement device to be delivered" yesterday I sent an email asking for an update, never received a response... so I have no clue if the device was confirmed or even ordered?? Today (25 March) marks 6 weeks and I am getting frustrated.

PS. you lost an insurance customer. I will be cancelling my insurance soon, as it is just a waste of money.

Cannot see why it is taking so long... :/

2nd time I have an issue with a device delivery.

Have a lovely day !