ZA
Zaheed A
1 reviews | Active since Jul 2013
13 Feb 2015, 07:35
2nd month of contract with no goods
Good day<br> <br> on the 3 January I app**** for a contract at MTN that provides you with the TV and a basic phone.<br> I was told that it would take 3 weeks to deliver.<br> <br> it is now almost time for 2nd instalment and still no TV. If i didn't pay my account for 1 month MTN is quick to cut off your service but when they don't deliver they never tell you to have the month off. I am paying for a service that i didnt get and not sure when i will get it.<br> <br> In my opinion this is *****ing from your customers as i am paying for goods which i do not have.<br> It is becomng very frustrating waitng week after week for delivery.<br> <br> <br>
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
24 Feb 2015, 10:42Hello ZaheedAbrahams1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated to regional management for urgent resolution, you will be provided with with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated to regional management for urgent resolution, you will be provided with with feedback.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply24 Feb 2015, 10:42
Official
Hello ZaheedAbrahams1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated to regional management for urgent resolution, you will be provided with with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated to regional management for urgent resolution, you will be provided with with feedback.
Thank you
Wenzile Masina
REQ:***
