bF
brad F
1 reviews | Active since Jun 2014
19 Apr 2016, 09:11
2nd Hello Peter Complaint
I reported that I had phoned MTN, to sort out my contract account details. As it appears that my cell number is linked to more than 1 username. All I want to do is print out a statement. I have now phoned 1761, 6 times, most of the time I am assured the complaint has been sorted. Twice the line has just gone dead on me.. I got a response to my last Hello Peter complaint that action will be taken, but still not. Please could mtn contact me and just simply post me a statement, because it is culpably obvious that they have no clue as to how to sort it out electronically.
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MTN South Africa's replyOfficial
20 Apr 2016, 16:47Hello bradleyf,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the MTN Active support team for urgent attention. Please note that we have also sent a request to the billing team to email you the statement REQ:***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the MTN Active support team for urgent attention. Please note that we have also sent a request to the billing team to email you the statement REQ:***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply20 Apr 2016, 16:47
Official
Hello bradleyf,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the MTN Active support team for urgent attention. Please note that we have also sent a request to the billing team to email you the statement REQ:***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the MTN Active support team for urgent attention. Please note that we have also sent a request to the billing team to email you the statement REQ:***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
kind Regards,
Zukiswa
REQ:***
Best regards,