2nd complaint- still not resolved!

I lodged a complaint on the 17th of july! <br> Still my problem is not resolved.<br> We did everything asked of the us and submitted the affidavit on the 5th of aug ( where we were told by the manager that it will take only up to 72h to resolve)<br> Well... with NO SURPRISE! Its been a week and a half! <br> We drove 150km to the Newvastle branch to solve this where they told us our complaint was not even attended to yet!!!!<br> How on earth can your service be so bad and you still be in business!!?????