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Yvette L

1 reviews | Active since Nov 2017

23 Nov 2017, 17:47

2nd complaint / follow up

I posted a complaint on Monday about my upgrade on the 8/10/2017. My new iphone was faulty and returned to Carnival Mall within 7 days, which is 6 weeks ago. A representative / manager phoned me on Monday afternoon to ‘resolve’ the problem, 3 days later and still no feedback. So my question is WHERE IS MY IPHONE !! At what point will MTN return my phone. I am being billed for a phone that I do not have.

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Replies (2)
MTN South Africa
MTN South Africa's reply24 Nov 2017, 07:02
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

YL
Yvette L's update28 Nov 2017, 13:45
Reviewer Update
I have still not received any assistance from MTN and have not been contacted to resolve this problem. My phone was taken into the store almost 7 weeks ago. Carnival Mall contacted me yesterday and advised that my phone is now in store and I will need to go in so that I can log out of 'find my iphone'. As previously stated, this was done on the day. (I signed a form to confirm this) once I have done this it will then be sent in for repairs ONCE AGAIN. The representative at Carnival Malls response to every question asked is 'that is fine' or ''I cant promise you anything as I don't know how long the couriers will take'. Is this customer service ?