TJ
Tristan J
1 reviews | Active since Nov 2013
09 Feb 2015, 21:12
2nd complaint and still no service.
Afer have no to very limited 3g for the past few months, I was told by MTN that someone will be in touch with me last Friday (6th) to come and install an aerial. This never happened. I phones today again and they said i would be contacted today, and still nothing. I am paying R449 a month for 3G which i can hardly use! This is not good enough. Could someone at least contact me from MTN to tell me when i will get a call!!???
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MTN South Africa's replyOfficial
23 Feb 2015, 15:45Hello Tristanjensen,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that you have not included the request ID for the coverage request that was logged on your behalf. We've tried to locate the request with your cell-phone numbers and cannot locate the request.
We will suggest that you call *** and request to speak to the Supervisor on duty to assist with the delay of the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that you have not included the request ID for the coverage request that was logged on your behalf. We've tried to locate the request with your cell-phone numbers and cannot locate the request.
We will suggest that you call *** and request to speak to the Supervisor on duty to assist with the delay of the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Feb 2015, 15:45
Official
Hello Tristanjensen,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that you have not included the request ID for the coverage request that was logged on your behalf. We've tried to locate the request with your cell-phone numbers and cannot locate the request.
We will suggest that you call *** and request to speak to the Supervisor on duty to assist with the delay of the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that you have not included the request ID for the coverage request that was logged on your behalf. We've tried to locate the request with your cell-phone numbers and cannot locate the request.
We will suggest that you call *** and request to speak to the Supervisor on duty to assist with the delay of the request.
Regards
Tim
MTN Complaints Management Team: REQ:***