TS
Tanya S
1 reviews | Active since Sept 2009
14 Apr 2016, 09:40
2nd Complaint and no Results - MTN must FALL !!!!!
How pathetic is this , complaint logged for a 2nd time now for the same reason in 2 years and all MTN does is send me a 1 liner answer . What happened to calling the customer and trying to understand the problem. A person would not reach out to Hello Peter if this was able to be resolved via email. <br> If you had made the time to call, you would of understood the nature of my complaint. Cell Phone contract in my Mom's name , however 2nd number been used by my dad. *** is where MTN is *****ing my airtime. <br> Just yesterday another R70 gone without any valid explanation from your call centre.
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MTN South Africa's replyOfficial
19 Apr 2016, 11:17Hello TanyaSP,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the number you have mentioned on the post has been investigated from the 1-04-2016 till 19-04-2016 and it appears that there are multiple internet applications running on the device. To avoid this from happening you should log off all your internet sessions, clear the browser tabs and restrict background data. You may contact the data support desk *** to get assistance on how to close the multiple applications on the blackberry handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the number you have mentioned on the post has been investigated from the 1-04-2016 till 19-04-2016 and it appears that there are multiple internet applications running on the device. To avoid this from happening you should log off all your internet sessions, clear the browser tabs and restrict background data. You may contact the data support desk *** to get assistance on how to close the multiple applications on the blackberry handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply19 Apr 2016, 11:17
Official
Hello TanyaSP,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the number you have mentioned on the post has been investigated from the 1-04-2016 till 19-04-2016 and it appears that there are multiple internet applications running on the device. To avoid this from happening you should log off all your internet sessions, clear the browser tabs and restrict background data. You may contact the data support desk *** to get assistance on how to close the multiple applications on the blackberry handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the number you have mentioned on the post has been investigated from the 1-04-2016 till 19-04-2016 and it appears that there are multiple internet applications running on the device. To avoid this from happening you should log off all your internet sessions, clear the browser tabs and restrict background data. You may contact the data support desk *** to get assistance on how to close the multiple applications on the blackberry handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***