JW
Janine W
1 reviews | Active since Jan 2016
21 Feb 2016, 21:17
2nd Complaint!!!
This is my second message, I am still awaiting someone to call me about my previous complaint!!! I <br> can still not make international calls, MTN must have a set response because the mail they sent me was exactly what I have been told with my 100 phone calls, I am not interested in the reason I am looking for a solution !!!<br> I was told they would call me but the silence is deafening.
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MTN South Africa's replyOfficial
25 Feb 2016, 17:37Hello jwoodrow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on MyMTNChoice plan you are provided with minutes, please be advised that you need to have rand value airtime on this plan in order to make international calls. Alternatively, you can increase the usage limit, your limit is set to 0 you can increase the amount by dialling *141*1*7852#ok. This is the amount that will be available for you to spend on any additional usage/charges that are not covered by the inclusive value or once you have depleted your inclusive value.
You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on MyMTNChoice plan you are provided with minutes, please be advised that you need to have rand value airtime on this plan in order to make international calls. Alternatively, you can increase the usage limit, your limit is set to 0 you can increase the amount by dialling *141*1*7852#ok. This is the amount that will be available for you to spend on any additional usage/charges that are not covered by the inclusive value or once you have depleted your inclusive value.
You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2016, 17:37
Official
Hello jwoodrow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on MyMTNChoice plan you are provided with minutes, please be advised that you need to have rand value airtime on this plan in order to make international calls. Alternatively, you can increase the usage limit, your limit is set to 0 you can increase the amount by dialling *141*1*7852#ok. This is the amount that will be available for you to spend on any additional usage/charges that are not covered by the inclusive value or once you have depleted your inclusive value.
You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on MyMTNChoice plan you are provided with minutes, please be advised that you need to have rand value airtime on this plan in order to make international calls. Alternatively, you can increase the usage limit, your limit is set to 0 you can increase the amount by dialling *141*1*7852#ok. This is the amount that will be available for you to spend on any additional usage/charges that are not covered by the inclusive value or once you have depleted your inclusive value.
You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,