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ulindie B

1 reviews | Active since May 2013

10 Feb 2015, 14:19

2ND BAD EXPERIENCE WITH MTN

We have been with MTN for quite a wile now and this is the 2nd time that we had a bad experience with them. <br> <br> My husband got a Blackberry 9720 on contract and it did not want to charge. We took the phone to MTN Queens wood for repairs and they replaced the phone on July 2014. In December 2014 the new phone did the same and we took the phone to MTN in Brooklyn. No one contacted us since. We went to MTN to enquire and they told us that the phone is \beyond economical repairs"we then asked how that can be and the person who helped us said he can not tell us we have to pay R390.00 for the quote then they will send the phone back to us. He then told us it is water damage I explained to him that it cant be water damage as the phone did not want to charge. To our surprise he said the water damage is at the place where the phone should charge. The phone was not even 6 months old and not near any water"

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Feb 2015, 11:57
Official
Hello ulindieb,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please supply us with a Job card number so we can follow up on your behalf. Or alternatively you may contact the repair centre directly on ***.

regards
Thabelo
REQ:***

Best regards,