1 reviews | Active since May 2013
2GIG DATA DISSAPEARS IN DAY
<p>Just recieved my 2gig data and it got depleted in a day with me even using it.</p> <p>The excuse from the consultant i spoke to is that the number linked to my line depleted the data, which is funny because the phone which is claimed to have depleted the data is always on my posession and i loaded enough midnight data on that phone to download something. </p> <p>When calling MTN i was sent from pillar to post which is a call centre trend when they dont want to take responsibility for their actions.</p> <p>The reason given to me by MTN is just a load of excuses now i was given a TAT and told they will be sending me a URL report which i do not need as i know i did not use the data.</p> <p>Just to add i one of the consultants was very impatient with me, interupting me while talking and the said to me 'I AM TIRED OF REPEATING MYSELF TO YOU' then nicely put me on hold for more then 20 minutes just to hang up there after.</p> <p>This is what i need from MTN, need my 2gig data back & need disciplinary action be taken against the consultant i spoke to. I think the consultants name was Clinton</p> <p> </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the invoice for the disputed usage is still unbilled, kindly request for the usage to be validated once the invoice dated 2017-02-13 is finalized. Please be advised that the bad service received at one of our touch points has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the invoice for the disputed usage is still unbilled, kindly request for the usage to be validated once the invoice dated 2017-02-13 is finalized. Please be advised that the bad service received at one of our touch points has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
