2GB deducted
3 days later mtn has not sorted my query. Their customer care tells me they are waiting for a response from “back office” now how long does it take to investigate? Nobody even bothers to let me know what is going on l must keep calling them.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Jul 2018, 05:28Good day Ka-Phiri Smah,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the reason why your complaint is taking so long to resolve is that our billing department (back office) needs to wait till your invoice has closed. Your invoice date is the 26th of every month. Once you have been invoiced, its only then that they can investigate your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Jul 2018, 05:28
Official
Good day Ka-Phiri Smah,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the reason why your complaint is taking so long to resolve is that our billing department (back office) needs to wait till your invoice has closed. Your invoice date is the 26th of every month. Once you have been invoiced, its only then that they can investigate your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,