JG
Jeane G
1 reviews | Active since Jun 2012
19 Jun 2015, 08:18
2G not added to account and use air time ?
This is the 3rd month after my new contract that I am not credited with the 2G included in package but pay for service via air time.<br> <br> 2nd query and still not resolving the problem ?<br> <br> ***
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Replies (1)
MTN South Africa's replyOfficial
23 Jun 2015, 08:23Hello grobleje,
We do apologize for any inconvenience caused and for the delayed response.
We've now requested our back-end office to investigate the matter as the 2GB data bundle is active.
We will touch base with you as soon as we receive feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delayed response.
We've now requested our back-end office to investigate the matter as the 2GB data bundle is active.
We will touch base with you as soon as we receive feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Jun 2015, 08:23
Official
Hello grobleje,
We do apologize for any inconvenience caused and for the delayed response.
We've now requested our back-end office to investigate the matter as the 2GB data bundle is active.
We will touch base with you as soon as we receive feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delayed response.
We've now requested our back-end office to investigate the matter as the 2GB data bundle is active.
We will touch base with you as soon as we receive feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***