2G data plan always capped now open line
<p>Alice van der Merwe, I do not agree with MTN that my contract that I signed about 5 years ago on ********** 099 and never upgraded, is an open line. My data stopped at 2gig and never went over, check 5 years back to date and suddenly my data went over July/Aug 2017. I have not yet received an answer regarding my monthly limit that is set at R9075.00pm, who authorised it and how did MTN detrmined that. I never agree to this limit and now I have a bill of R9k. Last week I cancelled my contracts with MTN after being a customer of 17years and the MTN employer said that my two contracts are cancelled immediately and will receive a sms confirming that......still waiting for that!!!! Please confirm my contracts are cancelled and I wuld like to my off this R9K over six months. This is poor and bad service for such a major company......I need confirmatio of a six month repayment plan and I am also taking this matter to the ombudsman and NCA. </p>
Thank you for your post.
We apologize for any inconvenience incurred.
We confirmed that the contracts has been cancelled as per your request.
Note there was no limit set for R9000 for cell number ***. The credit limit for the 3 lines was set for R1000.00.
Please note that a credit limit is placed on your MTN account as a credit management tool for internal usage and not a prevention tool for the account not to be billed once the allocation airtime,data is used up. The client is responsible to monitor the account usage.
As explained before on the old package no usage or bill limit could have placed on the account, due to our bill limit service was discontinued in 2012.
Only the new package will allow to set up a usage limit, if the store notify you incorrectly this need to be addressed with the store.
On Cell ***, was set up as open package since the activation date June 2013 and the 2GB usage was spend in the limit of the 2GB received free every month.
Kindly be advised that we can only set up a payment arrangement for 3 months and not 6 months.
The system worked the payment arrangement out:
Payment for R1426.34 need to be paid on the 31/8/2017
Payment for R2694.20 need to be paid on the 30-9-2017
Payment for R2694.20 need to be paid on the 31-10-2017
Payment for R2694.20 need to be paid on the 30-10-2017
Once the arrangement for the 3 months is paid up we can assist again with the other 3 months payment arrangement.
We do not have a copy of the contract on our systems, the store notified us that the client have received a copy at the time when they signed for the contract. Please provide us with the copy of the contract signed in 2013. Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We confirmed that the contracts has been cancelled as per your request.
Note there was no limit set for R9000 for cell number ***. The credit limit for the 3 lines was set for R1000.00.
Please note that a credit limit is placed on your MTN account as a credit management tool for internal usage and not a prevention tool for the account not to be billed once the allocation airtime,data is used up. The client is responsible to monitor the account usage.
As explained before on the old package no usage or bill limit could have placed on the account, due to our bill limit service was discontinued in 2012.
Only the new package will allow to set up a usage limit, if the store notify you incorrectly this need to be addressed with the store.
On Cell ***, was set up as open package since the activation date June 2013 and the 2GB usage was spend in the limit of the 2GB received free every month.
Kindly be advised that we can only set up a payment arrangement for 3 months and not 6 months.
The system worked the payment arrangement out:
Payment for R1426.34 need to be paid on the 31/8/2017
Payment for R2694.20 need to be paid on the 30-9-2017
Payment for R2694.20 need to be paid on the 31-10-2017
Payment for R2694.20 need to be paid on the 30-10-2017
Once the arrangement for the 3 months is paid up we can assist again with the other 3 months payment arrangement.
We do not have a copy of the contract on our systems, the store notified us that the client have received a copy at the time when they signed for the contract. Please provide us with the copy of the contract signed in 2013. Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Best regards,
This arrangement is for the total amount outstanding, why are you mentioning after this arangement we can set up another three months..........How do I know that my debit order is cancelled and that MTN would not take the outstanding amount all at once?
This arrangement is for the total amount outstanding, why are you mentioning after this arangement we can set up another three months..........How do I know that my debit order is cancelled and that MTN would not take the outstanding amount all at once?