29/04/2020 I have a contract upgrade with MTN

I am resorting to this because I have exhausted all other options with MTN. I am extremely unhappy. I have been redirected to all possible numbers and departments, have emailed and been promised to be contacted multiple times and even visited MTN stores a number of times. My account has been debited for over 4 months without receiving the delivery of an upgrade phone. I have been waiting for delivery since April, where I app**** via the MYMTN app. I waited for this delivery and kept calling MTN, DSV, retentions and rewards to find out why I am paying so much for a phone I haven’t received. I was told that the MTN system has changed and now for some reason my upgrade can’t be delivered and was turned back. Nobody has been able to give me a reason – I haven’t been able to cancel despite numerous ‘escalations’ and promises to call back. I cannot afford this. I am really frustrated after being sent around in circles for so long and paying so much, and this is the only way I am now able to get a response (I hope). I am at the very least trying to get a refund, but also let people know about the lack of support, customer service and organisation at MTN. Even today, I have been given the same numbers just to be passed onto the next person who dropped the call. I hope that many people see this and consider something else before choosing this provider, and I hope that somebody at MTN can put some effort into resolving this problem. I have been a long-time customer and am very disappointed. 29/04/2020 I have a contract upgrade with MTN PHONE PLAN is Samsung - Galaxy A51 MTN Made For Me Extra Small