25 MINUTE HOLD - MTN Insurance

Let the customer wait.<br> <br> Upgraded to a new phone at MTN Fourways (Franchise) on 9 Dec 2015. I opted for the insurance and was advised that the insurance centre would call within 5 days - it's not insured until then?<br> <br> I thought I would proactively call the insurance centre the next day to request that whatever needs to be done over the phone is done. After a 10 minute hold I dropped the call.<br> <br> On 14 Dec 2015 I called in again (5 days later) having not got the call. I was then put through and WAITED 25 MINUTES ON THE PHONE - which was enough and I dropped the call. I also emailed the suppliers address on [Email Removed] I don't think they want to be contacted, or business is good enough. <br> <br> Considering the looming Nigeria debacle you would assume MTN would be more cognisant of the customer journey - not so.