1 reviews | Active since May 2016

11 May 2016, 12:51

24month contract but billed for 27months

<p>So iv had a contract with MTN now for a while and looking to cancel the contract as i dont need the service anymore.</p> <p> </p> <p>for the first 2 months after my contract ended it was a back and forth every week them saying the same thing and i follow everything that i was told to do to no avail...then i was told to go into stores to cancel and i did that and the process was smooth and it was done before the billing period for the next month. signed on the 17th billing period is on the 20th of each month</p> <p> </p> <p>i called mtn and ask what was goin on and they told me that nothing has been put through and im still paying for my contract, after the fact i signed a valid do***ent (then attaching thus do***ent to the mail) stating my cancelation, so i just recieved another mail from MTN saying that yes i will be billed an extra month becasue they failed to capture the do***ent i signed in stores before sed billing period.</p> <p> </p> <p>so whos fault is that, i signed a 24month contract not a 27month contract </p> <p> </p> <p>i feel like this is a legal matter and am going to search for action to be taken in this instance...this is un lawful and theft</p> <p> </p> <p>dont get involved with MTN its way too sneaky!!! and yes i feel ******</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2016, 07:51
Official

Good Day Abdullah,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.

Kind Regards,

Zukiswa

REQ:***