24hr Replacement service

Friday, 5 FEB 2016<br> My fault. Should not have drowned my phone. But for these mishaps, I have taken on the MTN recommended insurance that in case of a misfortune, they will replace my collect and repair my handset and supply me with a loan unit. Some special condition extends this to 48hrs.<br> Saturday, 6 FEB 2016<br> MTN Gardens sends me to V&A<br> I want to file my claim with V&A and got given a \Reference No.\" in less than 2min, \"the insurance will be in touch and arrange pick-up time\", the confirmation email I had asked for was never received.<br> Tuesday, 9 FEB 2016<br> Nobody called. I have spend HOURS trying to get through the hotline!!!<br> In the afternoon I go to MTN Gardens. Nadiem tells me the claim was never filed and the ref. no. is not attached to any claim. The claim was then filed with a proper ref. no. <br> My plea to escalate to the complaints department was NOT confirmed via email.<br> Wednesday, Thursday, Friday... I went to MTN, Waterfront (Duncan) and Gardens (Nadiem, Che) EVERY DAY.. lots of promises. V&A recommended I buy a new low price handset at R179.<br> Saturday and Sunday<br> I had a good weekend enjoying #DigitalDetox<br> MONDAY WEEK 2. #PAYBACKTHEMONEY. #NEEDTODOBUSINESS<br> "