RM
Ray M
1 reviews | Active since Oct 2015
14 Oct 2015, 10:47
24hr R30 Uncapped data is all false advertising
I tried the MTN R30 uncapped this morning and from the word go I had the slowest connection speed ever. Prior to buy the uncapped I got LTE speed and now its just not worth it at all. This is how you guys treat loyal customers 12+ years.
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Replies (1)
MTN South Africa's replyOfficial
15 Oct 2015, 19:00Hello Dark_Child,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that with the 24 hour bundle for the first 150MB you will be able to access the internet at the best available speeds. The actual speeds depend on MTN network and the device capacity and capability. Once the fair usage limit of 150MB has been reached, you will be soft capped (rate limited down to 128kbps).
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that with the 24 hour bundle for the first 150MB you will be able to access the internet at the best available speeds. The actual speeds depend on MTN network and the device capacity and capability. Once the fair usage limit of 150MB has been reached, you will be soft capped (rate limited down to 128kbps).
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply15 Oct 2015, 19:00
Official
Hello Dark_Child,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that with the 24 hour bundle for the first 150MB you will be able to access the internet at the best available speeds. The actual speeds depend on MTN network and the device capacity and capability. Once the fair usage limit of 150MB has been reached, you will be soft capped (rate limited down to 128kbps).
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that with the 24 hour bundle for the first 150MB you will be able to access the internet at the best available speeds. The actual speeds depend on MTN network and the device capacity and capability. Once the fair usage limit of 150MB has been reached, you will be soft capped (rate limited down to 128kbps).
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***