ZM
Zanele M
1 reviews | Active since Sept 2013
17 Nov 2015, 10:41
24 MONTH CONTRACTS
Mtn gave my elderly uneducated father a contract after the 24 months ended my father knew that the contract ended he took out the sim I tried contacting mtn with no success regarding that matter I wrote to customer care for them to follow up my fathers number since they are the ones who called him to give him that contract they did not , at this moment MTN HAS NO SHAME BUT TO FLAG A PERSON WHO WAS LOYAL FOR THE AGREED PERIOD OF THE CONTRACT. According to Mtn what does 24 months contract mean if they continue providing services? ***
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MTN South Africa's replyOfficial
18 Nov 2015, 14:55Hello Zhanelle,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply18 Nov 2015, 14:55
Official
Hello Zhanelle,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Best regards,