WB
Wihan B
1 reviews | Active since Nov 2013
23 Jul 2015, 12:08
24 Month contract that never ends
My data contract with MTN was in its 24th month in April, so I phoned their call centre (seeing as I couldn't cancel it at MTN Franschhoek) and held for 18 mins as they were \experiencing high call volumes"";I was determined and after hearing the \""experiencing high call volumes\"" message again"
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MTN South Africa's replyOfficial
04 Aug 2015, 11:56Hello Wihan1990,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that a credit of R205.20 has been approved and allocated to your account. We've requested our Banking Department to refund the amount to your banking account. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that a credit of R205.20 has been approved and allocated to your account. We've requested our Banking Department to refund the amount to your banking account. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply04 Aug 2015, 11:56
Official
Hello Wihan1990,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that a credit of R205.20 has been approved and allocated to your account. We've requested our Banking Department to refund the amount to your banking account. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that a credit of R205.20 has been approved and allocated to your account. We've requested our Banking Department to refund the amount to your banking account. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,