kG
kade G

1 reviews | Active since Oct 2014

25 Jun 2015, 09:19

24 month contract is 28months

My contract ended in april and in april i contacted mtn to move me to pre paid and end the contract as i am going threw financial problems <br> <br> To date i have called 808 103times i have gone into 6 shops have put 3 conplaints onto mtn sight and 2 complaints on hello peter and still no happy ending <br> <br> Last month i was charged a full contract month even while my contract ended in april this month the same .i even recieved data and airtime when i had said please dont end the contract i cant pay im having problems <br> <br> I went into a shop and told the lafy my problem she said well either pay up or get black listed. Great love to customers <br> <br> Then i had some lady phone me promising the world and that all would be fixed that this is all due to the strike. I told her that the strike did not start in april .she then said i must bot use the data and airtime so they can take it back i told her that is imppssible as the minute the data come on it starts getting used her responce was oh ok <br> <br> To date i am still trying to just end my contract of 24months i believe that mtn is in breach of contract im paying for 28months and cant afford it <br> <br> Ref ******6. Cell *** <br> Kade guerreiro

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Jun 2015, 10:43
Official
Hello kadeguerreiro,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Your number has been migrated to prepaid as of the 26-06-2105. A billing query has been logged for the late cancellation, REQ:***.

We would like to assure you that we are actively working to improve our service levels.

Regards
Senzo
REQ:***